KRYSTAL HERNANDEZ-KANE, PSYCHOLOGIST LLC
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Frequently ​Asked Questions

Insurance

​I am currently in-network with the insurances listed below. Before scheduling an appointment, please contact your insurance company to determine 1) whether I am in-network and 2) your co-pay/deductible information.

Aetna 
Cigna
​Humana
Medical Mutual of Ohio 
Ohio Healthy
OSU/Luminare/Ohio PPO Connect

You may also choose to use Out-of-Network benefits with your insurance. I strongly encourage you to contact your insurance to determine the details of your specific plan.

You may also elect private pay, which means no information will be sent to your insurance. Some clients choose to pay privately for therapy services if they do not want a mental health diagnosis or attendance of therapy in their medical record. Clients may also prefer to not have services restricted by their insurance, for example if some plans cover a specific number of sessions each year.

Fees 

​Please contact me to inquire about rates for individual and couple therapy, supervision, and outreach. 
​
I accept payments (co-pays, private pay) in the form of check or credit card. Payment occurs at the time of service. You are welcome to use your Health Savings Account (HSA) for payment. 


Under the law, health care providers need to give clients who do not have insurance, who use their Out-of-Network benefits with insurance, or who are not using insurance for therapy services an estimate of the bill for therapy services. Specifically, you have the right to receive a “Good Faith Estimate” explaining how much your therapy services will cost. This will be both discussed with you and documented for you. More information is available via www.cms.gov/nosurprises/consumers.

New Clients

As a new client, I will send you a detailed email with your intake packet, which includes a note about what to prepare and expect for your initial appointment. Please complete your intake packet *prior* to your scheduled intake. If you are coming for couple therapy, each partner will need to complete a separate intake packet. 

I use a HIPAA compliant, video-conferencing portal, Doxy.me, for telepsychology sessions. This is free for clients to download. Checking in to your virtual session is easy - I will send you a link to my "virtual waiting room," you will enter your name, and I will start your session at the time of your appointment.  

Cancellations and No-Shows

If you need to cancel your appointment, kindly provide me with at least 24 hours’ notice of your scheduled appointment to avoid a charge. Insurance does not cover cancelled or missed appointments.
PSYPACT

I am licensed as a psychologist in Ohio. If you are a client located outside of Ohio and in a PSYPACT state, I am available to provide therapy services via telehealth. 

PSYPACT is an interstate compact which offers a voluntary expedited pathway for practice to qualified psychologists who wish to practice in multiple states. PSYPACT is designed to facilitate the practice of telepsychology across state boundaries. More information regarding PSYPACT and its requirements can be found at www.psypact.gov. A list of participating states can be found at ​https://psypact.gov/page/psypactmap. 

Authority to Practice Interjurisdictional Telepsychology (APIT)
Granted by PSYPACT Commission 
Issued March 2025 - Expires March 2026
Credential ID: 21381


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